We aim is to deliver goods within 2 to 3 working days using APC or Royal Mail on a tracked Service. Weekends & Bank holidays are not classed as working days. Deliveries are normally made Monday to Friday. - RETURNS - If you are not completely happy with your purchase you can return it within 14 days of purchase, in its original packaging, unworn and with labels still attached, once we are satisfied of their condition a refund will be made. This will not include return postage costs. Please ensure your name and address is clearly marked on all correspondence along with any exchange details. Goods returned to us which have clearly been worn or damaged in transit due to bad packaging will be returned to you without a refund.Please note unless the description states otherwise our shoes are not waterproof, this is not a manufacturing fault.We strongly advise that you obtain proof of postage for your returns as we cannot be liable for any goods lost in transit.